Guide 2 Auctions
Avoiding eBay Scams
eBay Gift Certificates
Finding Great Deals
Silent Sales Machine
Avoiding eBay Scams
eBay Business Solutions
eBay Customer Service
eBay Data & Research
eBay Drop Shipping
Selling Expensive Items
Selling on Consignment
eBay Customer Service
Many people who sell through eBay and other auctions tend to think of auctions as one-off events, and consequently can forget the importance of great customer service. Even if you know better, when you're running your own eBay business, it can be easy to get absorbed in all the details of running auctions, not to mention the technical aspects of using eBay , that customer service slips to the back of your mind and your priorities.
If you hope to make a living from eBay , then you have to stop thinking of it as an "auction" and start running it like a "business". With any business, a key thing to remember is that quality customer service is one of the essential building blocks of success. With an eBay business, this is just as true, if not more so, than many other types of business. When an eBay buyer receives quality customer service from you, they will potentially do one of two things – or both: They will give you great feedback (helping you more easily attract more bidders and buyers in future), and they may also look for more of your auctions in the future.
Imagine that you own a traditional brick and mortar business. Ask yourself how would you treat your customer while they were standing at your counter, waiting for you to finish ringing up their order? You would be helpful and respectful of course! You would do everything that you could to guarantee that customers return to your establishment in the future. You would bend over backwards to make sure that their buying experience with you was both satisfactory and enjoyable. Som why would you do any less at the close of one of your eBay auctions?
One of the most important aspects of customer service is clear and timely communication:
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