Guide 2 Auctions
Avoiding eBay Scams
eBay Gift Certificates
Finding Great Deals
Silent Sales Machine
Avoiding eBay Scams
eBay Business Solutions
eBay Customer Service
eBay Data & Research
eBay Drop Shipping
Selling Expensive Items
Selling on Consignment
eBay Customer Service
Many people who sell through eBay and other auctions tend to think of auctions as one-off events, and consequently can forget the importance of great customer service. Even if you know better, when you're running your own eBay business, it can be easy to get absorbed in all the details of running auctions, not to mention the technical aspects of using eBay , that customer service slips to the back of your mind and your priorities.
If you hope to make a living from eBay , then you have to stop thinking of it as an "auction" and start running it like a "business". With any business, a key thing to remember is that quality customer service is one of the essential building blocks of success. With an eBay business, this is just as true, if not more so, than many other types of business. When an eBay buyer receives quality customer service from you, they will potentially do one of two things – or both: They will give you great feedback (helping you more easily attract more bidders and buyers in future), and they may also look for more of your auctions in the future.
Imagine that you own a traditional brick and mortar business. Ask yourself how would you treat your customer while they were standing at your counter, waiting for you to finish ringing up their order? You would be helpful and respectful of course! You would do everything that you could to guarantee that customers return to your establishment in the future. You would bend over backwards to make sure that their buying experience with you was both satisfactory and enjoyable. Som why would you do any less at the close of one of your eBay auctions?
One of the most important aspects of customer service is clear and timely communication:
With any business, it is up to the individual owner of said business to ensure the success of the business. You may make more or less than any sample figures or results that might be quoted on our web sites or other publications. All business involves risk, and many businesses do not succeed. Further, Answers 2000 Limited does NOT represent that any particular individual or business is typical, or that any results or experiences achieved by any particular individual/business is necessarily typical.
Copyright © 2007-2023, Answers 2000 Limited
CERTAIN CONTENT THAT APPEARS ON THIS SITE COMES FROM AMAZON SERVICES LLC. THIS CONTENT IS PROVIDED 'AS IS' AND IS SUBJECT TO CHANGE OR REMOVAL AT ANY TIME.
CERTAIN CONTENT THAT APPEARS ON THIS SITE,COMES FROM AMAZON EU S.à r.l. THIS CONTENT IS PROVIDED 'AS IS' AND IS SUBJECT TO CHANGE OR REMOVAL AT ANY TIME.
Disclosure: Our company's websites' content (including this website's content) includes advertisements for our own company's websites, products, and services, and for other organization's websites, products, and services. In the case of links to other organization's websites, our company may receive a payment, (1) if you purchase products or services, or (2) if you sign-up for third party offers, after following links from this website. Unless specifically otherwise stated, information about other organization's products and services, is based on information provided by that organization, the product/service vendor, and/or publicly available information - and should not be taken to mean that we have used the product/service in question. Additionally, our company's websites contain some adverts which we are paid to display, but whose content is not selected by us, such as Google AdSense ads. For more detailed information, please see Advertising/Endorsements Disclosures
Click privacy for information about our company's privacy, data collection and data retention policies, and your rights.
In Association With Amazon.com
Answers 2000 Limited is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.
In Association With Amazon.co.uk
Answers 2000 Limited is a participant in the Amazon EU Associates Programme, an affiliate advertising programme designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.co.uk.
As an Amazon Associate, our company earns from qualifying purchases. Amazon, the Amazon logo, Endless, and the Endless logo are trademarks of Amazon.com, Inc. or its affiliates.
All trademarks are property of their respective owners.
All third party content and adverts are copyright of their respective owners.